Refund policy

Return & Refund Policy

At Pikzoo, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition
  • It must be in the original packaging with all tags intact
  • Proof of purchase (order ID or receipt) is required

2. Return Timeframe

You can request a return within 2 DAYS of receiving your order.
Requests made after this period may not be eligible for return.

3. How to Initiate a Return

To start a return, please contact us at:
📧 pikzoo0403@gmail.com

Include:

  • Your order number
  • Reason for return
  • Photos (if item is damaged/defective)

Our team will guide you through the next steps.

4. Refund Process

Once we receive and inspect your returned item:

  • You will be notified about approval/rejection
  • If approved, your refund will be processed.

Refunds will be issued to your original payment method.

5. Damaged or Defective Items

If your product arrives damaged or defective:

  • Contact us.
  • Share clear photos/videos of the issue

We will arrange a replacement or full refund at no extra cost.

6. Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged items (not due to our fault)
  • Items without original packaging
  • Personal care or hygiene products (if opened)
  • Clearance or final sale items (if applicable)

7. Return Shipping Costs

  • If the return is due to our error (wrong/damaged product), we will cover the shipping cost
  • For other returns, customers may be responsible for return shipping charges

8. Contact Us

For any questions or concerns regarding returns and refunds, feel free to reach out:
📧 pikzoo0403@gmail.com