Shipping policy

Shipping Policy

At PikZoo, we aim to deliver your orders quickly, safely, and efficiently. Please review our shipping policy below for complete details.

1. Order Processing Time

  • All orders are processed after confirmation
  • Orders are not processed or shipped on Sundays or public holidays
  • During high-demand periods, processing may take slightly longer

2. Shipping Methods

We offer the following shipping options:

  • Standard Shipping
  • Express Shipping (if available)

Shipping partners may include trusted logistics providers to ensure reliable delivery.

3. Delivery Timeframes

  • Delivery times may vary based on your location and courier availability

Please note that remote areas may experience slightly longer delivery times.

4. Shipping Costs

  • Shipping charges are included at the time of check out
  • Free shipping may be available on select orders or promotions

Any applicable shipping fees will be displayed at checkout before payment.

5. Tracking Your Order

  • Once your order is shipped, you will receive a tracking link via email/SMS
  • You can use this link to track your order in real time

If you do not receive tracking details, please contact us at pikzoo0403@gmail.com.

6. Delivery Issues & Delays

While we strive to deliver within the estimated timeframe, delays may occur due to:

  • Weather conditions
  • Logistic issues
  • High order volumes
  • Unforeseen circumstances

If your order is significantly delayed, please reach out to us at pikzoo0403@gmail.com, and we will assist you promptly.

7. Incorrect Address or Failed Delivery

  • Please ensure your shipping details are accurate at checkout
  • We are not responsible for delays or losses due to incorrect address information
  • If delivery fails, re-shipping charges may apply

8. International Shipping (If Applicable)

  • We may offer international shipping to selected countries
  • Delivery timelines and shipping costs vary based on destination
  • Customers are responsible for any customs duties, taxes, or import fees

9. Contact Us

For any shipping-related queries, feel free to contact us:

📧 Email: pikzoo0403@gmail.com