Terms of service

Terms of Service

Welcome to PikZoo. These Terms of Service (“Terms”) govern your use of our website and services. By accessing or purchasing from our store, you agree to be bound by these Terms.

1. Account Terms

  • You agree to provide accurate, complete, and current information when creating an account or placing an order
  • You are responsible for maintaining the confidentiality of your account and login details
  • We reserve the right to suspend or terminate accounts suspected of fraudulent or abusive activity

2. Pricing and Payment

  • All prices listed on our website are in INR (₹) and inclusive/exclusive of applicable taxes as stated
  • We reserve the right to change prices at any time without prior notice
  • Payments must be made through approved payment methods available on our website
  • Orders will only be processed after successful payment confirmation (except for Cash on Delivery orders)

3. Product Descriptions

  • We strive to ensure that all product details, images, and descriptions are accurate
  • However, we do not guarantee that all information is error-free or complete
  • Slight variations in color or appearance may occur due to screen settings or lighting

4. Order Acceptance

  • All orders placed are subject to acceptance and availability
  • We reserve the right to cancel or refuse any order at our discretion, including in cases of:
    • Pricing errors
    • Suspected fraud
    • Product unavailability

If your order is cancelled after payment, a full refund will be issued.

5. Shipping and Delivery

  • Delivery timelines may vary depending on your location
  • While we aim to deliver within the estimated time, delays may occur due to unforeseen circumstances
  • We are not liable for delays caused by third-party logistics providers

6. Returns and Refunds

  • Returns and refunds are governed by our Return & Refund Policy
  • Customers are advised to review the policy before making a purchase
  • Refunds will be processed as per the terms outlined in that policy

7. Prohibited Uses

You agree not to use our website for:

  • Any unlawful or fraudulent activities
  • Violating any applicable laws or regulations
  • Transmitting harmful code, viruses, or malicious content
  • Misusing or interfering with the website’s functionality

We reserve the right to terminate access for users who violate these terms.

8. Limitation of Liability

  • PikZoo shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products
  • Our total liability shall not exceed the amount paid by you for the purchased product

9. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts located in Bangalore.

10. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on this page.

11. Contact Information

For any questions regarding these Terms, please contact us:

📧 Email: pikzoo0403@gmail.com